Case Study: Inland Empire Fleet Maintenance achieves 50% revenue growth and faster, mobile operations with Fullbay

Inland Empire Fleet Maintenance - Customer Case Study

Inland Empire Fleet Maintenance, a small-fleet shop in Forest Falls, CA, was hampered by an archaic, desktop-only system that didn’t track PMs, forced paper notes and manual QuickBooks entries, required costly IT integrations, and limited staff mobility. Seeking a simpler, web-based solution to save time and money, the shop chose Fullbay’s shop management software.

Fullbay delivered a cloud-based app with vehicle maintenance tracking, a customer portal for electronic approvals, and built-in integrations plus responsive support. The results included an immediate 50% increase in revenue from faster throughput, roughly 30% lower monthly software costs after switching integrations, about 80% customer adoption of the portal (cutting phone approvals), and far less time chained to the office—improving workflow from estimate to invoice.

Inland Empire Fleet Maintenance

Jennifer Callaway

Co-Owner