Case Study: Equipment Experts achieves a 25% increase in technician efficiency with Fullbay

Equipment Experts went from having a shop communication gap to a 25% increase in technician efficiency

Equipment Experts, a Lakewood, Washington heavy‑duty repair shop founded in 2005, struggled with growth‑limiting operational issues: poor communication between mobile service techs and production, and missing documentation that stalled work orders. To address these problems they turned to Fullbay’s heavy‑duty repair shop software, including its customer portal, for real‑time visibility and centralized information.

Fullbay implemented real‑time work‑order tracking, a customer portal, reporting tools and ongoing support to eliminate duplicate entries and information gaps, giving managers clear insight into technician activity. The solution delivered measurable results—Equipment Experts improved technician efficiency by about 20–25%, sped up invoicing and parts management, and gained enough operational transparency that Fullbay is now part of their sales pitch.

Equipment Experts

Greg Conner

Equipment Experts