Case Study: Atlas Trucking achieves real-time shop visibility and happier customers with Fullbay

Atlas became fed up with their inflexible system and difficult customer communication

Atlas Trucking, a Taylor, Michigan fleet company that expanded into public repairs in 2019, was hampered by a murky, inflexible shop system and poor customer communication that made it hard to track technician and invoicing performance or keep customers updated. Atlas Trucking turned to Fullbay for a modern shop management solution, adopting Fullbay’s platform with dashboards and a customer portal to replace their clunky software.

Fullbay delivered real-time dashboards, reporting and a customer portal that let Atlas Trucking monitor metrics, forecast the impact of changes and give customers direct status access. The result: clearer communication and workflow (80% of customers now use the portal), improved visibility into profit and productivity, less time spent on phone tag, and a more efficient, customer-friendly shop — all made possible by Fullbay.

Atlas Trucking