Fullbay
15 Case Studies
Case Study: ADICA Fleet Services achieves improved customer communication and real-time shop visibility with Fullbay
A Fullbay Case Study
Adica fleet services Llc became fed up with their inflexible system and difficult customer communication
ADICA Fleet Services, a Taylor, Michigan fleet repair shop that expanded into public repairs, was frustrated by an inflexible shop system that made it hard to track performance and keep customers informed. Seeking better transparency and communication, ADICA Fleet Services turned to Fullbay for a modern shop management solution with dashboards and a customer portal.
Fullbay provided real-time metrics, projection tools, dashboards, and a customer portal so ADICA Fleet Services can monitor profit, technician and invoicing efficiency, and model changes before implementing them. The result: faster, data-driven decisions, far less phone tag, improved customer satisfaction — and 80% of ADICA’s customers now use the Fullbay portal.
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