Case Study: University of St. Gallen streamlines executive education with Full Fabric

How St.Gallen Now Manages Programmes, Events, and Alumni in One Platform

The Institute of Management & Strategy at the University of St.Gallen faced growing operational complexity in managing its executive education programmes and events. Using fragmented tools like spreadsheets and a basic CRM led to inefficient manual data entry, limited cross-team collaboration, and difficulties in tracking applicants. To support sustainable growth, they sought a centralized solution and implemented Full Fabric's Relationship Management, Admissions, and SIS products.

By adopting the Full Fabric platform, the institute streamlined its entire applicant journey and event management. The solution integrated with their existing systems and eliminated manual data entry, resulting in a 20% reduction in administrative work. This operational efficiency allowed the team to launch more programmes without increasing headcount and significantly improved collaboration among their part-time and remote staff.

University of St. Gallen

Nina Luber

Head of Marketing & Communications