Case Study: Project Ratchet saves 15+ hours weekly with Fulfill.com

Project Ratchet saves 15+ hours a week and cuts shipping costs 50% with Fulfill.com

Project Ratchet, a Swedish ring brand with a global customer base, faced a significant challenge in scaling its self-managed fulfillment operations from Sweden. The founder was spending over 15 hours per week packing and shipping orders, which surged to 60 hours during product drops, delaying shipments and hindering business growth. They needed a reliable third-party logistics (3PL) partner that could also handle their unique personalized customer service, including size exchanges, and reduce high shipping costs to their largest market, the US. They partnered with Fulfill.com to find a solution.

Fulfill.com matched Project Ratchet with a boutique 3PL provider, Moby Dick, which offered the necessary personalized service and direct communication. This partnership resulted in immediate time savings of over 15 hours per week for the founder and a 50% reduction in shipping costs to the US. The solution also drastically improved operational efficiency, reducing click-to-ship times by 80% during drops and ensuring orders were processed within 24 hours, all while maintaining the brand's high standard of customer experience.

Project Ratchet