Case Study: VicTrack (owner of Victoria’s transport assets) achieves streamlined, GPS-enabled field inspections with Fulcrum

VicTrack - Customer Case Study

VicTrack, the custodian of Victoria’s transport assets, was struggling with slow, error-prone paper inspections and legacy Windows Mobile devices that required office docking. Manual transcription, mismatched photos, complex and tamper-prone spreadsheets, and long delays in getting inspection results meant valuable data was hard to use and actions were slow to follow up.

By adopting Fulcrum’s mobile forms on smartphones and tablets, VicTrack moved to pre-coded checklists, auto GPS logging, collaborative form design, structured on-site reporting and dynamic visibility rules. The change eliminated transcription errors, sped up issue resolution, enabled GIS integration and spatial analysis, and produced a cultural shift toward more creative, efficient data collection and planning.

VicTrack