Case Study: The Sequel Group streamlines gas meter inspections with Fulcrum

The Sequel Group streamlines 2.1 million gas meter inspections with Fulcrum

The Sequel Group, a technology services company, was engaged by a major gas utility facing an insurmountable challenge: inspecting approximately 2.1 million gas meters to meet a strict regulatory deadline. The utility lacked a standardized process and its data was messy and inconsistent. Sequel leveraged the Fulcrum platform to build a purpose-built digital workflow solution for inspections.

Using Fulcrum, Sequel created an inspection app integrated with a custom dispatch program and computer vision for auto-populating data. This solution, deployed to 500 users, eliminated inefficiencies. Fulcrum enabled dispatchers to assign jobs precisely, eliminating unnecessary technician overlap and site revisits. Route planning time dropped from half a day to minutes, and the utility gained clean, standardized data for performance tracking and improved customer satisfaction.

The Sequel Group