Case Study: City of Wyoming achieves a GPS-mapped, centralized water service line and AMI inventory with Fulcrum

Inventorying water distribution systems, installing new meters and automating billing processes

The City of Wyoming, Michigan (population ~75,000, with more than 20,000 water service lines) needed to meet a statewide water distribution material inventory requirement due January 1, 2025 while also deploying an Advanced Meter Infrastructure (AMI) network and planning to replace roughly half of its meters over five years. Staff required a way to collect, organize, map and link service-line, meter and AMI endpoint data across billing and work-order systems to ensure consistent, complete records.

The city selected Fulcrum for its configurable data structure, strong GPS and photo capabilities, fast field performance and reasonable cost. Staff built a database of more than 22,000 account records with linked service-line, meter and AMI endpoint entries, deployed an easy-to-use Android app with responsive forms, and are now capturing accurate locations and photos in the field. The solution has improved data quality and workflow efficiency and is expected to reduce manual work-order and billing entry as automated imports are developed.

City of Wyoming