Case Study: TruGreen Landcare achieves real-time field operations visibility and increased customer retention with Fujitsu RunMyProcess

Real-time View of Field Operations Helps Landscaping Company Gain Market Share and Competitive Edge

TruGreen LandCare, a U.S. commercial landscaping company with over 4,000 employees across 63 branches, needed to improve service quality and customer retention in a highly competitive market. Their auditors were spending large parts of the day filling out forms and driving back to branches to enter data, slowing response to issues and missing sales opportunities; TruGreen also wanted to modernize legacy systems and adopt cloud-based, mobile tools.

Working with Fujitsu RunMyProcess and White Stratus, TruGreen deployed a mobile audit solution on Android tablets that integrates with Google Apps to capture photos and reports in real time, auto-upload them to Google Docs, and route alerts to operations and sales. Delivered in under eight weeks, the system gives branch managers immediate visibility, speeds remediation of low-scoring work, uncovers upsell opportunities, and has improved work quality, customer retention, and revenue.

TruGreen Landcare

George Kelly

Chief Information Officer, TruGreen Landcare LLC