Case Study: HomeServe USA achieves faster, more scalable and compliant product introductions with Fujitsu RunMyProcess

New Product Introduction Process Helps Leading Home Emergency Provider Maintain Ambitious Growth Plans

HomeServe USA, a provider of affordable home emergency service plans to more than two million homeowners, faced growing pains after sustained 20% year‑on‑year expansion: technology investment lagged, many key processes were manual, and slow, siloed product launches risked both innovation and regulatory compliance across differing state rules.

Working with RunMyProcess, HomeServe mapped and digitized its end‑to‑end product introduction—connecting seven major sub‑processes and 21 cross‑functional teams into automated, parallel workflows with real‑time visibility and role‑based portals. The result was faster time‑to‑market, greater scalability, near‑elimination of manual errors, reduced regulatory risk and a cultural shift toward exception‑based management.

HomeServe USA

Helen Boyian

Product Operations Director, HomeServe USA