Case Study: Trump SoHo achieves streamlined amenity requests, accuracy and increased profitability with Fujitsu RunMyProcess

New Amenity Request Solution Helps Luxury Hotel Maintain Outstanding Service Ethos and Increase Profitability

Trump SoHo New York is a 390‑room, four‑star Manhattan hotel in the Trump Hotel Collection that faced recurring service challenges from a manual amenity‑request process. Sales managers filled paper forms that were emailed and tracked in spreadsheets, which caused delays, miscommunication, outdated information and occasional errors that threatened the hotel’s high service standards.

In under two months the IT team built a RunMyProcess application: an online form, dashboard and workflow that coordinates sales, room control and room service, integrates with Google Apps/OpenID, and enforces role‑based controls. The automation delivered faster, more accurate fulfillment, greater transparency and security, real‑time reporting for amenity optimization, and measurable time and cost savings that helped preserve service quality and boost profitability.

Trump SoHo

Eric Brunnett

Director of Information Yechnology, Trump SoHo New York