Case Study: Pearl Lemon achieves 15% reduction in customer issue tickets with Fugo

How Pearl Lemon Decreased Customer Issue Ticket Numbers By 15% With Fugo

Pearl Lemon is a UK-based marketing agency with offices in the EU, US and Africa that struggled to surface real-time BI analytics—NPS, client retention, billing statuses and support ticket counts—to the right people. To address this visibility gap, they connected their office screens to Fugo CMS and deployed Fugo TV Dashboards to display the data where teams could see it.

Fugo implemented on-screen dashboards that pull in BI and support metrics so Pearl Lemon staff can quickly spot billing issues and active tickets and act before problems escalate. The visible data flow helped Pearl Lemon reduce customer complaint/support ticket numbers by about 15%, accelerated issue resolution, and is projected to deliver a six-figure revenue benefit over time; Pearl Lemon also praised Fugo’s strong customer support and reliable tooling.

Pearl Lemon

Deepak Shukla

Chief Executive Officer