Case Study: California DMV doubles online transactions with Fueled

California DMV doubles online transactions with Fueled and hits 34M page views in week one

The California DMV faced the challenge of modernizing its widely criticized website, which was difficult for both visitors and employees to use. With an urgent need to become compliant with the Federal REAL ID Act and increase online transactions, they partnered with Fueled for a redesign focused on user experience and accessibility.

Fueled conducted extensive research and engineered a new WordPress-based infrastructure on AWS, which included features like a location finder and a predictive wait time analysis tool. The solution successfully doubled online transactions, with the site achieving over 34 million page views in its first week. Fueled's efforts also resulted in a 133% increase in completed transactions and earned the project an award for enhancing citizen experience during the pandemic.

California DMV