Case Study: Veterinary Supply Distribution Company reduces payment processing costs with FTNI

Veterinary Supply Distribution Company - Customer Case Study

Veterinary Supply Distribution Company, a one-stop source for more than 20,000 products from 350+ manufacturers, was seeing a growing share of customers pay by credit card, which increased processing costs and added complexity across its call center and accounting department. The company turned to FTNI and its ETran receivables processing platform to help reduce payment processing expenses while improving service.

FTNI implemented a consolidated, automated receivables model that handled checks, ACH, and credit cards on a single cloud-based platform. By qualifying for Level 2 and Level 3 credit card rates, eliminating payment-processing silos, automating invoice matching and AR updates, and consolidating all non-cash payment history, the company reduced costs, streamlined workflows, and improved the speed and accuracy of customer support.