Case Study: Multi-State Distribution Providing Company speeds receivables and reduces collection efforts with FTNI's ETran EBPP solution

Multi-State Distribution Providing Company - Customer Case Study

Multi-State Distribution Providing Company, a privately held distribution and fulfillment business operating across five states, needed a better way to manage invoicing and payments for customers with multiple delivery locations and complex ownership structures. Its existing web payment process was cumbersome because customers had to use multiple logins, limiting adoption and making it harder to support disputes, invoicing accuracy, and auto-pay functionality.

FTNI implemented a customized ETran Electronic Bill Presentment and Payment (EBPP) solution with a fully hosted, PCI-compliant web portal and payment platform. The system gave customers one login to view and pay all invoices, enabled auto pay via stored ACH or credit card details, supported short pays and payment history, and improved invoice matching for mailed, walked-in, and phone payments. As a result, Multi-State Distribution Providing Company saw improved user experience and web payment adoption, faster invoicing and collections, quicker dispute handling, better reconciliation and reporting, and reduced PCI risk.