Case Study: Greater Hickory Cooperative Christian Ministry builds organized maintenance history with FTMaintenance

How Greater Hickory Cooperative Christian Ministry Built Comprehensive Maintenance History with FTMaintenance

a non-profit facilities management organization, was struggling with disorganized maintenance records and a lack of a formal process for requesting and tracking repairs. Using scattered spreadsheets and notes, their small staff and volunteers had difficulty remembering past job details and identifying trusted vendors. They selected FTMaintenance to bring their maintenance management under control.

By implementing FTMaintenance, specifically its Service Request module, the organization automated the submission of maintenance requests and built a comprehensive digital history of work orders and vendors. The results included 66 work orders created from 122 service requests in the first nine months. The solution provided complete visibility across all facilities, ensuring maintenance no longer falls through the cracks and making it easy to contact quality vendors from past jobs.

Greater Hickory Cooperative Christian Ministry

Steve Fee

Lead Volunteer