Case Study: a leading medical equipment company improves technician utilization with FSM Global’s FSM Grid

Leading Medical Equipment Company - Customer Case Study

The customer, a leading medical equipment company, faced significant challenges due to the absence of a comprehensive system to schedule, dispatch, and manage its field technicians. Their manual, paper-based processes made it impossible to track technicians in real time or effectively manage customer equipment service histories. To address this, they partnered with FSM Global to implement a solution.

FSM Global implemented its FSM Grid on-premise system, which was fully integrated with the company's existing platforms. The solution provided GPS-based intelligent scheduling, mobile apps for technicians, and an inventory module to manage parts. As a result, FSM Global helped the company improve technician utilization by 75%, reduce travel time and costs, and provide easy access to customer service history for its workforce.