Case Study: West Virginia University Medicine transforms facilities management with FSI CMS

FSI proves to be a game-changer WVU facilities management

West Virginia University Medicine, a major state health system with 13 hospitals, faced significant challenges in facilities management. Their paper-based system was inefficient, unorganized, and led to poor compliance survey results, making it difficult to track maintenance across their rapidly growing real estate portfolio. They turned to vendor FSI and its Custom Maintenance Software (CMS) for a solution.

FSI implemented its CMS platform, a CMMS designed specifically for healthcare, which provided a centralized digital repository for all facility information. Key features like the graphical CMS View module gave technicians instant access to live floor plans and asset locations, drastically improving emergency response times. The result was a transformative "night-and-day" improvement in efficiency and organization. The system became an indispensable tool for the 80+ technician team, saving time and enabling a proactive approach to maintenance.

West Virginia University Medicine

Rob Boyce

West Virginia University Medicine