Case Study: Alwark boosts technician productivity and cuts admin time with Frontu

Helping Alwark Digitise Their FSM Processes

Alwark, a provider of heavy machinery sales, rental, and maintenance services, faced operational difficulties due to manual workflows. These labor-intensive processes for managing field service workers and invoicing led to lost data, communication delays, and a lack of performance analytics. They partnered with the vendor Frontu to implement a tailored digital solution.

Frontu built a unified platform that replaced paperwork with pre-filled digital forms, synchronized communication, and provided analytics tools. This solution automated most of Alwark's field service management operations. The results included a 30% increase in technician productivity and a more than 10x reduction in document processing and admin time, leading to significant savings and a fourfold growth in service capacity.

Alwark

Tomas Gritkevidius

Aftersales Manager