Case Study: Coffee Address streamlines field operations and keeps coffee flowing with Frontu

Coffee Address - Customer Case Study

Coffee Address, a leading coffee company in the Baltics operating 13,000 vending machines, faced operational inefficiencies due to managing data across three countries and languages. Without a centralized system, they struggled with low-quality data, technician scheduling, and tracking maintenance records, which hampered decision-making. The vendor Frontu was engaged to help optimize their field service management.

Frontu implemented a digital solution featuring business process automation and a Power BI integration to provide data-driven management. This included creating unified performance dashboards with customized language mapping. As a result, Coffee Address transformed into a more efficient, digital operation. The team can now make faster, data-backed decisions using tailored reports and smart KPIs, ensuring smooth service for their thousands of daily customers.

Coffee Address