Case Study: Silverado Resort & Spa achieves streamlined donation processing and significant time & cost savings with FrontStream (ApproveForGood)

Silverado Resort & Spa - Customer Case Study

Silverado Resort & Spa, represented by Executive Assistant Erika Opp, struggled with an overwhelming volume of donation requests arriving by mail, email and phone. Managing, sorting and responding to each request was time-consuming and inefficient, creating a daily administrative burden.

By adding ApproveForGood as a single, web-based submission point with clear donation parameters and reporting, the resort immediately streamlined intake and tracking. Processing time fell from about an hour every day to roughly 20 minutes a few days a week, postage and paper costs were eliminated, and staff productivity improved — a result the team strongly recommends.

Silverado Resort & Spa

Erika Opp

Executive Assistant