Case Study: Florida Aquarium achieves 50% time savings and eliminates printing & mailing costs with FrontStream

Florida Aquarium - Customer Case Study

The Florida Aquarium faced a slow, paper‑heavy donation request process that required printing and mailing tickets, handling mailed-in forms, and manually tracking requests and follow-ups. Katherine Claytor, Public Relations Manager, sought an online alternative to reduce time and cost and to eliminate back-and-forth for missing information.

By implementing ApproveForGood (FrontStream), the Aquarium moved requests to a single online portal that enforces required fields and automates reporting. The change streamlined workflows within the first month, cut staff time by an estimated 50%, eliminated printing and postage costs, and proved easy, reliable, and highly recommendable.

Florida Aquarium

Katherine Claytor

Public Relations Manager