Case Study: Columbus Hospitality Group achieves streamlined donation approvals and halves processing time with FrontStream's ApproveForGood

Columbus Hospitality Group - Customer Case Study

Columbus Hospitality Group, a multi-location restaurant group, faced an unstructured donation process: requests arrived by manager email and physical mail to different restaurants, were handled inconsistently by individual managers, and were only scanned and stored without a searchable database. This made tracking, approving, and reporting on donations slow and error-prone.

Implementing ApproveForGood gave CHG a centralized online request system with multi-user access so managers can approve or decline remotely and the office can process requests centrally. The group began streamlining immediately, cutting processing time roughly in half, saving on paper, postage and labor, consolidating shipments, and gaining reporting visibility into donation dollars by category and period — benefits the team now recommends to others.

Columbus Hospitality Group

Emily Bett

Office Manager and Reservations Manager