Case Study: Cleveland Museum of Natural History cuts donation processing time by more than half with FrontStream's ApproveForGood

Cleveland Museum of Natural History - Customer Case Study

The Cleveland Museum of Natural History faced a fragmented donation request process—requests arrived by mail, email and phone to multiple staff, and fulfillment was tracked in a cumbersome spreadsheet. This made timely review and tracking difficult and kept the museum from focusing donations that fit its mission.

Adopting ApproveForGood centralized requests on one platform, enabling quick approvals/rejections, redemption tracking and filters for time, location and cause. Processing time fell from about five business days to roughly one, redemption reporting improved ROI, and staff saved significant time handling requests.

Cleveland Museum of Natural History

Jessica Newell

Marketing Assistant