Case Study: Sinch achieves smarter customer communication with FROGED

Sinch says 97% of companies will use AI for customer communication with FROGED

Sinch, a global leader in customer communication, identified a need to integrate artificial intelligence into their omnichannel strategies to meet rising consumer expectations for real-time, personalized interactions. To address this challenge, they partnered with FROGED to leverage its comprehensive platform that integrates AI-driven support, marketing, and sales tools.

FROGED implemented its real-time AI copilot to analyze conversations and suggest responses, ensured true omnichannel fluency across chat, email, and WhatsApp, and enabled practical personalization through event-based automation and segmentation. The solution empowered Sinch's teams with data-driven analytics for faster decision-making, allowing them to immediately apply the key AI use cases outlined in their own report to improve customer loyalty and business impact.

Sinch