Case Study: Sengerio improves customer support and response times with FROGED

Improving Customer Support with FROGED

Sengerio, a bus management application for passenger transportation, needed a better way to handle customer support. Before using FROGED, customers were calling a dedicated mobile number or emailing a general inbox, which made it difficult to explain issues and mixed support requests with other messages.

By implementing FROGED, Sengerio improved support with faster response times, shorter ticket resolution times, and direct links to the right help guide for each request. The team also used FROGED Flows to guide users through actions in the product, helping them anticipate customer needs and improve onboarding. Sengerio reported responding to customers in just a few minutes, and said cutting down support time helped customers get value from the system more quickly.

Sengerio

Michele Zaccaria

Chief Executive Officer