Case Study: Santalucía Seguros Doubles Fraud Savings with FRISS

Increased proven fraud savings of 60%

SantaLucia Seguros, a Spanish insurance company, sought to establish a comprehensive anti-fraud strategy covering the entire policy lifecycle as part of its digital transformation. The challenge was to harmonize preventive risk management and fraud detection with a solution that could integrate seamlessly into its ecosystem and adapt to emerging fraud models. They partnered with FRISS to implement solutions including Claims Analytics and Enterprise Investigations.

By implementing the FRISS platform, Santalucia Seguros embedded real-time fraud detection into its daily operations. The results were significant, including a 110% increase in fraud savings and a 340% ROI within three years. FRISS helped achieve a fivefold increase in fraud detection rates and resolved 86% of proven fraud cases within six days, greatly improving customer experience and process efficiency.

SantaLucia Seguros

Israel Garcia Redondo

Fraud Manager