Case Study: InShared achieves profitable portfolio growth with FRISS

How do you build a profitable portfolio as a 100% online insurer

InShared, an Achmea initiative and 100% internet insurer, needed to build a profitable portfolio while keeping customer satisfaction high and costs low. As the business grew online, it faced the challenge of screening out bad risks and maintaining a healthy combined ratio. FRISS provided risk assessment for underwriting, fraud detection at claims, and FRISS Investigation for SIU.

FRISS implemented a fully automated, real-time risk assessment solution using external data sources and custom profiles to evaluate customer and claim risk. The SaaS deployment was completed in two months with no major internal changes at InShared. As a result, InShared lowered acquisition costs, optimized pricing, and achieved a claims ratio on target, while growing to more than 10% acquisition share in the Dutch market and earning an 8.1/10 customer rating.

InShared