Case Study: IAG New Zealand achieves 47% productivity improvement with FRISS Enterprise Investigations

47% Productivity Improvement in the Claims Management Area

IAG New Zealand, the country’s largest general insurance provider, was under growing pressure to do more with less as insurance fraud investigations strained resources and made it difficult to prove value and cost savings. To address this challenge, the company turned to FRISS and its Enterprise Investigations solution.

FRISS helped IAG New Zealand design tailored investigation processes across its brands for internal investigators, external suppliers, and more than 50 assessors. The implementation delivered a 47% productivity improvement in claims management, tripled case volumes while keeping staff levels the same, and improved investigator throughput, with the ability to track metrics, KPIs, and SLAs in one system.

IAG New Zealand

Dan Barrett

Specialist, Performance and Recoveries, Claims Services