Case Study: Stadtwerke Osnabrück achieves 70% faster, paperless visitor management with friendlyway

Stadtwerke Osnabrück speeds up visitor check-ins by 70% with friendlyway

Stadtwerke Osnabrück, a German energy and utility company operating critical infrastructure, faced a cumbersome, paper-based visitor management process. This outdated system created long wait times, a heavy manual workload for reception staff, and security concerns. To address these challenges, they partnered with vendor friendlyway to implement its Visitor Management software and specialized kiosk hardware.

friendlyway provided a comprehensive digital solution featuring automated workflows, digital safety instructions, and integrated kiosks. This fully paperless system resulted in a 70% faster visitor check-in process, significantly reduced the reception team's workload, and provided full transparency and traceability for enhanced security. The successful implementation by friendlyway delivered greater efficiency and a stronger compliance posture for the customer.

Stadtwerke Osnabrück