Case Study: Achensee Tourism enhances visitor experiences with friendlyway digital signage and kiosks

Interactive Terminals With Video Calling, Digital Signage, and Navigation for Achensee – Leading Austrian Resort Destination

Achensee Tourism, the official tourism body for a popular Austrian resort destination, faced the challenge of managing tens of thousands of annual visitors. They needed a modern digital solution to provide real-time information, guidance, and immediate support to enhance the visitor experience while optimizing their operational and personnel costs. They selected friendlyway to provide a comprehensive digital signage and interactive kiosk solution.

friendlyway implemented an all-in-one cloud-based platform alongside a fleet of hardware, including outdoor kiosks, interactive Impress 43 kiosks, and wall-mounted displays. The solution provided wayfinding, real-time information, booking services, and a special feature allowing visitors to place immediate video/audio calls to support agents. The results for Achensee Tourism included a vastly improved customer experience, increased potential for cross-selling and bookings, and optimized operational costs, all while serving over 1.6 million visitors per year.

Achensee Tourism

Patrick Benko

Digital Media, Design & Print