Case Study: Inprotec GmbH achieves faster, fully automated visitor management with friendlyway

Inprotec speeds visitor check-in 10x with friendlyway

inprotec GmbH, a German manufacturer of powders and granulates, sought to fully digitize and streamline visitor management at its headquarters to reduce the high workload on its reception staff. The challenge was handled by vendor friendlyway, which implemented its Visitor Management software and an Empire 22 Pro kiosk to automate the check-in process for numerous monthly visitors.

The friendlyway solution enabled self-check-in, digital provision of guidelines, automatic badge printing, and instant phone notifications to employees. This resulted in a state-of-the-art, fully automated reception area. The implementation significantly relieved the previously tasked employee, increased visitor satisfaction, and enhanced security. Measurable impacts included a check-in process that became ten times faster and a fivefold reduction in costs through complete digitalization.

Inprotec GmbH