Case Study: Hochschwarzwald Tourism enhances guest services with friendlyway interactive kiosks

Hochschwarzwald Tourism expands 17 digital info points with friendlyway

Hochschwarzwald Tourism, a major tourism organization in Germany's Black Forest Highlands, faced challenges in providing consistent guest services across its large and decentralized region. Many locations lacked staffed visitor centers, making it difficult to offer real-time information and support without expanding headcount. They partnered with vendor friendlyway to implement a network of interactive info kiosks to address these issues.

friendlyway provided an all-in-one solution featuring its Impress kiosks and Cloud Platform. The solution included interactive wayfinding, multilingual content, and live video assistance. The rollout occurred in phases, with 17 kiosks planned. Results included a streamlined visitor experience, reduced operational costs, increased bookings for local businesses, and high adoption of the live support feature by guests.

Hochschwarzwald Tourism