Case Study: Achensee Tourism enhances visitor experience with friendlyway digital kiosks and signage

Achensee Tourism serves 1.6M visitors a year with friendlyway

Achensee Tourism, the official tourism body for a popular Austrian resort region, faced the challenge of providing modern, digital information and support to its over 1.6 million annual visitors. They needed a solution to offer real-time information, wayfinding, and immediate live assistance to improve the visitor experience while optimizing operational costs. They selected friendlyway for its end-to-end digital signage software and kiosk hardware.

friendlyway implemented a comprehensive solution using its cloud platform and a network of devices, including Impress kiosks and outdoor digital walls. The system provided interactive navigation, real-time information, and a special video/audio call feature for instant visitor support. The results included a highly improved customer experience, optimized operational and personnel costs, and the ability to provide fully digital, engaging content. Following the successful rollout, Achensee Tourism expanded the project with new outdoor kiosks.

Achensee Tourism