Case Study: Syracuse University increases student response and reduces IT workload with Frevvo Live Forms

Syracuse improved services to new students and empowered business users to manage e-forms

Syracuse University’s ITS and campus offices such as Food Services and First Year and Transfer Programs faced low response rates from paper comment cards and a shortage of expensive developer resources. They turned to Frevvo’s Live Forms to enable business users to create electronic surveys and e-forms without heavy ITS involvement.

Frevvo’s Live Forms allowed non‑technical staff to build, publish and validate forms, export submissions to Microsoft Excel, and apply skip logic, with ITS provisioning accounts in under five minutes. The solution replaced dozens of paper forms, increased student participation, dramatically reduced manual processing and ITS workload, and delivered a positive ROI on Syracuse University’s Frevvo investment.

Syracuse University

James Bort

Online Platforms Services & Support