Case Study: Mercy Ships automates 70+ forms and streamlines HR & volunteer workflows with frevvo Live Forms

Mercy Ships automates over 70 day-to-day forms and workflows with frevvo Live Forms for HR and Volunteer processes

Mercy Ships, the global charity that operates hospital ships in developing nations, was struggling with Adobe LiveCycle forms and a manual download/email approval process that caused typos, delays and compatibility problems as browsers dropped plugin support. Seeking a single, affordable product to handle forms, workflows and signatures, Mercy Ships selected Frevvo’s Live Forms.

Frevvo implemented Live Forms across HR and volunteer processes, automating more than 70 forms and workflows that support roughly 1,000 volunteers per year and integrating with Confluence, HR databases and Active Directory. The solution eliminated downloads and emailed approvals, reduced data-entry errors through pre-filled fields and dynamic forms, improved mobile access (including at sea), and added escalations/reminders—dramatically speeding approvals and improving overall efficiency at an affordable cost.

Mercy Ships

Chris Gregg

Chief Information Officer