Case Study: Sheridan Saddle & Buckle Co achieves 1700 Google Reviews in 3 months with Freshreview

Sheridan Saddle & Buckle Co gets 1,700 Google reviews in 3 months with Fresreview

Sheridan Saddle & Buckle Co., a saddle manufacturer and silversmith, faced a significant challenge due to its lack of Google Reviews, which limited its online presence and growth despite shipping 600 orders monthly. With fewer than five reviews, the company struggled to attract new customers online. To address this, Sheridan partnered with the vendor Fresreview and implemented its Shopify App for review collection.

Fresreview's solution automated the review request process by sending SMS messages directly to customers' phones after they had received their product, a major shift from a sporadic email-based approach. This resulted in the collection of 1700 Google Reviews within just three months. The feedback was overwhelmingly positive, with a 95% five-star rating, which helped convert leads and also served to motivate the company's workforce through individual employee recognition.

Sheridan Saddle & Buckle Co