Case Study: Meatsmith boosts efficiency and reduces order errors with Fresho

Meatsmith opens 4th Melbourne store with Fresho and cuts daily order admin by 1.5 hours

The customer, Meatsmith, a gourmet butcher based in Melbourne, faced challenges with inefficient and error-prone manual processes for managing wholesale and retail orders. Their outdated system of receiving orders via email, text, and voicemail required significant time to consolidate by hand each morning, leading to inaccuracies and wasted resources. Seeking a more accurate and systematic way to operate, they turned to the vendor Fresho for its digital ordering platform.

Implementing Fresho's platform allowed Meatsmith to centralize its ordering across three distinct databases for wholesale, retail, and internal transfers. The solution from Fresho provided an intuitive interface for customers to view products and place orders accurately, automated payment processing, and delivered robust reporting tools. The results included enormous savings in time and cost, a drastic reduction in order errors, and a major improvement in operational efficiency. This supported the successful opening of their fourth retail store and provided the team with the data needed to better plan and forecast for future growth.

Meatsmith