Case Study: Scicluna’s Real Food Merchants boosts efficiency and reduces errors with Fresho

Fruit & Vegetable Supplier Case Study Scicluna’s Real Food Merchants

The customer, Scicluna's Real Food Merchants, a major fresh food wholesaler, faced significant operational challenges due to rapid growth. Their outdated system of taking orders via phone and email was inefficient, leading to errors, delivery delays, and high administrative overhead from employing too many office staff to manually punch in orders. Seeking a more streamlined process, they chose to adopt Fresho's online ordering software.

By implementing Fresho's automated online system, the vendor provided a comprehensive solution for both market buying and customer ordering. The results were substantial: a 90% customer uptake of online ordering, a drastic reduction in the market buying process from six hours to just thirty minutes, and the reallocation of two office staff to the warehouse. Fresho also helped eliminate picking errors, increased basket sizes, and ensured trucks were dispatched earlier, enabling smoother operations and supporting further growth.

Scicluna’s Real Food Merchants

Grandpa Scicluna

Scicluna’s Real Food Merchants