Case Study: White Knight Pest Control boosts customer retention and revenue with FreshLime

White Knight Pest Control - Customer Case Study

White Knight Pest Control partnered with FreshLime to address a common challenge: they had served many satisfied customers but struggled to bring them back, while competitors were winning those accounts. The company wanted to improve its online reputation, increase customer retention, and grow overall revenue using FreshLime’s customer connection platform.

FreshLime implemented automated, industry-specific customer engagement and retention tools, including transactional review requests, educational pest prevention tips, seasonal reminders, and promotional messages. As a result, White Knight Pest Control reached a 4.6 average online rating, achieved a 92% repeat customer rate, delivered a 5.5x ROI, and recovered $85,000 in revenue.

White Knight Pest Control