Case Study: TJ Huggard Plumbing boosts reviews and customer retention with FreshLime

TJ Huggard Plumbing - Customer case study

TJ Huggard Plumbing, a Utah-based HVAC business serving customers for over 10 years, struggled to keep happy customers coming back and lacked enough positive online reviews to show prospects the quality of its service. To address these challenges, the company turned to FreshLime and its customer connection platform.

With FreshLime’s automated, industry-specific engagement tools, TJ Huggard Plumbing was able to reconnect with existing customers, win back lost ones, and generate stronger online reputation signals. The results included 1,600 targeted engagements sent, 50 new online reviews, and a 5.0 average online rating, helping the business attract new customers and retain existing ones.

TJ Huggard Plumbing