Case Study: The Window Dude builds loyal customers with FreshLime

The Window Dude - Customer Case Study

The Window Dude, a local window cleaning business run by Dru Morgan in Woodland Hills, CA, needed a better way to grow beyond door-to-door sales and referrals while keeping customer relationships personal. FreshLime helped support that approach with personalized local business marketing and customer engagement tools that fit Dru’s hands-on brand.

With FreshLime, Dru emphasized direct follow-up, reputation management, and social engagement instead of automated, impersonal marketing. He personally checked in with customers, fixed issues quickly, and used text messaging and social media to build relationships; the business grew from about 400 clients in year one to 1,500 total customers.

The Window Dude