Case Study: Russell’s Heating, Cooling, Plumbing & Electric boosts repeat business and leads with FreshLime

Russell’s Heating, Cooling, Plumbing & Electric - Customer Case Study

Russell’s Heating, Cooling, Plumbing & Electric partnered with FreshLime to solve a common growth challenge: they had excellent service but weren’t effectively re-engaging past customers, and their website also lacked live chat. As a result, they were missing opportunities to convert visitors, book more appointments, and bring satisfied customers back for repeat business.

Using FreshLime’s Customer Connection Platform™, Russell’s implemented automated customer engagement, business listing optimization, and webchat on their site. FreshLime helped them generate over 300 webchat conversations, create and optimize 70 business listings, and send 4,800 targeted engagements, leading to more than 60 online reviews with a 4.6 average rating and a 21% increase in revenue.

Russell’s Heating, Cooling, Plumbing & Electric