Case Study: Mr. Rooter Plumbing improves online reputation and customer retention with FreshLime

Mr. Rooter Plumbing - Customer Case Study

Mr. Rooter Plumbing, a plumbing company in the US Northeast, needed to strengthen its online reputation and increase customer retention. Although customers were happy with the service, the company did not have enough online reviews to stand out from competitors in early 2019.

FreshLime provided its customer connection platform and automated, industry-specific engagement tools, including transactional thank-you emails, to help Mr. Rooter Plumbing gather reviews and track customer data in one place. As a result, Mr. Rooter Plumbing earned 64 new online reviews and achieved a 4.7 average online rating, while also winning back lost customers through FreshLime’s engagement tool.

Mr. Rooter Plumbing