Case Study: Mark Johnson Plumbing improves customer retention with FreshLime

Mark Johnson Plumbing - Customer Case Study

Mark Johnson Plumbing, a plumbing business in the US Southeast, was struggling with customer retention and wanted to bring back more happy customers while improving its online reputation. To address this challenge, they partnered with FreshLime and used its customer connection platform to strengthen customer relationships and reduce lost business to competitors.

FreshLime implemented a customer engagement and retention tool built for SMBs, enabling Mark Johnson Plumbing to send automated, industry-specific messages such as thank-you emails, maintenance tips, tune-up reminders, and promotional offers. The results included 325 new online reviews, 50,000 engagements sent, and more than 2,500 loyal customers, helping FreshLime support stronger retention and win back lost customers.

Mark Johnson Plumbing