Case Study: John Baethke & Son Plumbing, Inc. boosts reviews, loyalty, and revenue with FreshLime

John Baethke & Son Plumbing, Inc. - Customer Case Study

John Baethke & Son Plumbing, Inc., a Chicago-area plumbing company, wanted to attract new customers, increase positive online reviews, and improve retention among one-time buyers. They partnered with FreshLime and used its customer connection platform to create more consistent, industry-specific engagement with customers.

With FreshLime’s automated engagement tools, John Baethke & Son Plumbing, Inc. sent more than 5,600 targeted messages to existing customers and won back lost ones, helping turn 58% of customers into repeat and loyal business. The company also earned over 40 new online reviews with a 4.6 average rating and saw a 28% increase in revenue, showing clear impact from FreshLime’s solution.

John Baethke & Son Plumbing, Inc.