Case Study: GMC Heating & Cooling boosts reviews and customer retention with FreshLime

GMC Heating & Cooling - Customer Case Study

GMC Heating & Cooling, an HVAC company in Ohio, needed help boosting its online visibility, attracting new customers, and keeping existing ones engaged. Their business wasn’t showing up widely in local searches, and they lacked enough online reviews to stand out. FreshLime’s Customer Connection Platform was used to help address these challenges.

With FreshLime, GMC Heating & Cooling got listed on more than 70 online platforms, gathered 124 new online reviews with a 4.9 average rating, and sent 1,700 targeted engagements with over a 25% response rate. FreshLime also helped them reconnect with lost customers and manage reviews and customer data in one place, improving retention and keeping the brand top of mind.

GMC Heating & Cooling