Case Study: C. Woods Company boosts repeat customers and online reviews with FreshLime

C. Woods Company - Customer Case Study

C. Woods Company, an HVAC and plumbing business in the US Southeast, was struggling to build a positive online reputation and bring customers back for repeat business. They partnered with FreshLime and used its customer connection platform to address these challenges with more targeted customer engagement.

FreshLime implemented automated, industry-specific communications such as thank-you emails, maintenance tips, seasonal reminders, and promotional messages. The results included 645 new online reviews, 62% repeat customers, a 73x ROI, and more than $300,000 in recovered revenue, helping C. Woods Company strengthen loyalty and grow revenue.

C. Woods Company