Case Study: Barker and Sons Plumbing boosts customer loyalty and online reputation with FreshLime

Barker and Sons Plumbing - Customer Case Study

Barker and Sons Plumbing partnered with FreshLime to improve their online reputation and drive more repeat business. Although they delivered high-quality plumbing work at a great price, their online presence did not reflect that strength, and they wanted a better way to build loyalty and bring past customers back.

FreshLime implemented its customer connection platform with automated, industry-specific engagements such as thank-you emails, maintenance tips, seasonal reminders, and promotional messages. As a result, Barker and Sons Plumbing generated 725 new online reviews, increased repeat customers to 34%, and achieved a 2,189% ROI, with FreshLime helping influence revenue and improve customer relationships.

Barker and Sons Plumbing